Executive – Customer service

Location – Mumbai

Responsibilities

• Managing customer queries. Ensure our response is prompt and accurate
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information to the customer by using the right methods and tools
• Share valuable feedback to the relevant departments to understand our customers better

Requirements

• Excellent ( written & Spoken ) communication skills
• Strong understanding of the company’s products and services to address customer questions
• Patient and pleasant attitude to de-escalate potentially hostile customers